Community Management

It’s all fine and well crafting posts and making sure they’re scheduled but if there’s no one actively monitoring these pages and responding to your customers then you might as well not have a social presence.

Statistics show that a customer expects a response to an inbox message within one day if the message was positive and in one hour if the message was a complaint. We are proud to say that the pages we manage receive almost instant replies to customer messages. This does not go unnoticed; we have often put out many customer service fires just by a quick response.

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